1. Introduction
Silverline Commerce acts as a Merchant of Record for global digital businesses. This policy explains how refunds are handled for products and services purchased through our infrastructure.
Refund eligibility may depend on the merchant, product type, delivery status, applicable law, and the terms presented at checkout.
2. Company Information
Silverline Commerce is operated by MB Silverline Commerce Ltd, Company Registration No. 307631537, Laisvės al. 110, LT-44253 Kaunas, Lithuania.
Email: info@silverline-commerce.com. Website: www.silverline-commerce.com.
3. General Refund Principles
Refund eligibility, conditions, and timelines may vary depending on the specific merchant or business involved, the nature of the digital product or service purchased, contractual arrangements, and applicable legal or regulatory requirements.
Refunds are not automatically guaranteed and are reviewed on a case-by-case basis where applicable.
- The specific merchant or business involved.
- The nature of the digital product or service purchased.
- Contractual arrangements between the merchant and customer.
- Applicable legal or regulatory requirements.
4. Non-Refundable Services
Some services may be non-refundable due to their nature or because value has already been delivered.
- Fully delivered digital products.
- Completed subscription billing periods.
- Consumed or accessed digital services.
- Customized or business-specific services.
- Services already rendered or processed.
5. Subscription Services
Subscription cancellations and refunds are handled according to the subscription terms shown at purchase and any merchant-specific cancellation policies.
Future billing can usually be cancelled, but prior billing periods may not be refundable once access or service has been provided.
6. Chargebacks and Payment Disputes
Customers should contact Silverline Commerce or the merchant before initiating a chargeback so the issue can be investigated and resolved efficiently.
Improper or fraudulent disputes may lead to account limitations, service suspension, or recovery of dispute-related fees where permitted by law.
7. Refund Processing
Once approved, refunds are submitted to the original payment method. We cannot normally issue refunds to alternative cards, accounts, or wallets for security reasons.
Approved refunds typically take 5-10 business days to appear, depending on the financial institution and payment network.
8. Fraud Prevention
Refunds may be delayed, declined, or escalated where fraud, abuse, duplicate claims, suspicious activity, or policy violations are detected.
9. Limitation of Liability
To the fullest extent permitted by law, Silverline Commerce shall not be liable for indirect losses, business interruption, loss of profits, delayed refund processing caused by third parties, or disputes arising directly between merchants and end customers.
10. Changes to This Policy
We may update this Refund Policy from time to time. Continued use of services after publication of changes constitutes acceptance of the revised policy.
11. Contact Information
For refund-related inquiries, please contact Silverline Commerce at info@silverline-commerce.com or visit www.silverline-commerce.com.